May 18, 2020
by Erin Ortiz, Community Engagement Specialist
What’s in a name? Sometimes, a lot. What we decide to call something matters. Naming our 24-hour hotline a “helpline” vs. a “crisis line” could make the difference between someone feeling comfortable enough to call for assistance, or not. In light of this, we have recently decided to change the name of what we formerly called our “crisis line.” It’s now called our helpline.
It’s a small yet significant change of wording, and we want you to know that nothing else about...